Today, I have to share with you a great story of outstanding customer service. It all started recently when my mom had a spend some time at the University of Penn Cardiac Center. The service she received in that place was some of the best I have ever seen in all my years of searching for outstanding customer service.
Telus webmail outage in 2010 is a function of how well an organization is able to constantly and consistently exceed the needs of the customer. If a business today is not able to compete on customer service delivery then it makes no sense entering the business world. The company would have missed the point and focus of what companies should deliver to their customers. Firms today display on huge scrolls their mission statements and vision statements in their establishments. They express how wonderful the customer is but somehow their delivery does not match up with the words.
So what are some of the ways that you can start implementing customer service in your business? Well I’m glad you asked. Customer service is a major part of your overall marketing campaigns, and should be on the forefront for making your customers feel special. In fact, here’s the first tip for making customer service work in your business.
You may be a bit confused at this point. You may not really know what you should do in order to provide the customer services. Yes it can be quite difficult for you to imagine what you should do. We will try to discuss some of the things you need to know.
Be Clear: Use of headphones or microphones is a big No-No as it can distort your voice. Your job is to speak and listen. Speak with neutral accent, clearly and slowly so that customers can understand everything.
4) Be Ready: Ready to resolve. Always offer a quick solution. If somehow, the solution is beyond control and would take time, request their patience and time both.
So how do you motivate your entire sales team to sell more and drive more traffic to your business? Show them how to take advantage of you. Teach them how to use your widgets for their own personal and financial gain.
So, it turns out that Pizza Hut and K-Mart really do have something to teach us about customer service in IT after all. How did you learn customer service? What does it mean to you?