Business growth that leads to increased profits is always a welcome thing. However, growth also brings unique challenges. Companies which sell products may eventually grow so busy they don’t have time to take orders. Using an order taking call center to handle this may be the ideal solution.

As I perused my Internet pages today, a guest columnist for the Christian Post online dealt with the question. His answer was spot-on, an answer so good that I can add nothing to it except to point out how it supports my contention that Christians do not go by the Old Testament. But before I go into that, let me quote the substance of the article.

If Average Joe won’t make the jump into PC manufacturing and distribution, why not major corporations? AT&T could go straight to the Asia source and have their own logo on all of their corporate systems, potentially shaving millions off their operating budget. AT&T could also trim their IT department staffing. Internal platform standardization, i.e., having each PC engineered specifically for AT&T’s internal applications, would greatly decrease support issues.

Kelly never said she was going to call the branch manager, just put me on hold and then mumbled some kind of introduction and connected me to Jeffrey. I told Jeffrey my whole story from beginning to end. Jeffrey apologized for the lack of service I received. He was courteous and reversed one of the fees. He also informed me that sometimes there is a delay in transactions either posting or funds being placed on hold.

However, some callers are not interested in a discussion. All they want to do is abuse and rant against the Call Center. In such cases, the inbound Call Center agents have no choice but to press a button that tags the call as a ‘crank call’. This automatically disconnects the call. Of course, the BPO agent flags off a warning signal to the caller. If that doesn’t stop the abuse, then the agent disconnects the call. call centers near Tijuana, Baja California record the number to stop serial offenders from the calling their numbers. A number is blocked after 5 attempts. The margin for tolerance is higher for the male answering service agents. They issue three warnings before hitting the button. Female agents can reach for the crank button after a single warning.

Also, this customer signs up for your continuity program at the same time as purchasing this non-typical bait piece. The result is you’ve just ethically bribed a customer into a continuity program. In IM terms, this is called Forced Continuity.

If we do have supervisors that have been through our full management training program and we believe have the trust of their reps and of us, now they have to manage.

The nature of such calls is the greatest source of stress in the answering service sector. After fielding such a call, the agent is more likely to lose focus and become distracted. This, in turn, affects the performance at the phone answering desk. Such calls serve no purpose, either for the BPO firm or for the caller. Telemarketing agents are known to quit their jobs because they couldn’t handle the abuse any further. Other than personal insults, there are boos for fake accents and pseudonyms that these telemarketing services agents use. Only the mentally tough can stand up to this constant, continued challenge.