On the weekends and in the evening many of us watch some amazing sporting feats. Some of us may even participate in some great events. What spirit those athletes have! How they throw everything they have to gain an extra yard, drive an extra foot or shave off an extra millisecond.
People don’t hate change; they hate the uncertainty of change. All of us do. And as leaders we like to focus on the great improvements that are coming with this change. Unfortunately, we often miss the fact the people that work for us haven’t been exposed to the same information we have, so their resistance is understandable. They don’t understand why the change is necessary. How it affects them, negatively or positively, and most importantly they don’t know what’s in it for them (WIFFM).
I’m not sure personally if Six Sigma is just another fad or not. What I do know is that many of the techniques in Six Sigma were started somewhere else. Someone was simply able to combine all different types of successful tools then throw them in with Six Sigma. Here’s a great example; the student t-test was created by a statistician for Guinness. Statistics are not sole property of Six Sigma neither is surveying customers. Since these tools came from somewhere else there is still room for improvement by adding new tools and taking out useless ones.
During a soluciones lean implementation we were about to roll-out some visual management tools. These tools were manual process boards, which required updating every hour. The plant was extremely resistant to the idea because, “our people don’t have the time” and “we have computers for that.” Through the power of persuasion we were able to get them to try these boards. So just think about this for a minute. The entire plant wants nothing to do with this visual management system. But we feel very strongly that it’s critical to their success. Our team stepped back and analyzed what our approach would be, and in the end we focused all of our efforts on changing the culture. Here’s how…
For first time business owners or inexperienced owners, sometimes the glitter and gold give the false impression that they don’t have to be directly involved for successful operation. They pop in a few times a week but are out enjoying the fruits of their investment.
Knowing that there is a solution framework out there that works is what allows most CIOs to be able to sleep at night. Actually implementing a solution and saving the company, well that’s a job that will be waiting for you when you become the CIO.