BELLA SCOOP FAQ

Domestic:

Shipping starts from $0 for all orders over $60.00 (after discounts) Australia wide.

Orders under $60 are priced from $9.95.

Express shipping is $12.95 for orders under $60, $7.95 for orders between $60 and $150 and free for all orders over $150.

International:

International buyers have the option of obtaining a shipping quote directly in their cart page.

Please contact us to get more help if you're having trouble ordering to your country.

You can also check out our Shipping Explained page for more details

COVID UPDATE: Australia Post are experiencing delivery delays nationally and internationally. Please refer to their latest update for affected areas

Our warehouse will ship all orders within 24 bussiness hours.

Please allow an extra day if ordering during a sale period.

DELIVERY TIME ESTIMATOR:

To get an estimate of the shipping time to your address, please visit below portal and enter "From" postcode as "2000":

Australia Post: Calculate Delivery Times 

DOMESTIC:

Standard Shipping is dispatched within 1 business day and will arrive to you usually within 1 to 6 days from dispatch. Parcel delivery times largely vary on your location within the Australia Post network.

Express Shipping is dispatched within 1 business day and will usually arrive 1 to 3 days from being dispatched.

FREE Shipping is sent using our Standard Shipping service and will follow the same time estimates

INTERNATIONAL:

International shipping ETA will depend on the service selected at checkout.

Please also note that your country customs may hold the package for additional processing and these times are out of our control.

All orders will be dispatched within 24 hours and tracking emailed to you. If ordering during a sitewide sale period, please allow an extra day for order dispatch.

FREE Shipping applies on an order value of $60 or higher (after discounts are applied).

If you're using a discount code, which brings your order value to below $60, you will be prompted to pay for shipping. 

For Example:

If your order value is $65, you qualify for FREE shipping.

If you then enter a 15% discount code, which reduces your order value to $55.25, you will be charged for shipping as your order has now dropped to below $60.

Yes. All of our local and international shipment come with tracking included. Tracking details are emailed to you when your orders are dispatched. Please ensure that your correct email is eneterd during checkout.

COVID UPDATE: Australia Post are experiencing delivery delays nationally and internationally. Please refer to their latest update for affected areas

Domestic:

You will receive tracking details from us as soon as your order has been packed and shipped.

You'll be able to use that shipping reference to track your parcel through the courier portal. 

In the very unlikely event that you suspect your parcel to be lost, please get in contact with us. We can assist you and follow up with the courier directly on your behalf.

Please ensure you read the shipping ETA for your selected service and contact us if you suspect your shipment is lost.

International Shipments:

With Tracking:

If you have selected an option that comes with tracking, we will be able to follow up on your order for you.

Please contact us as soon as you can if you suspect that your item is lost.

Without Tracking:

If your shipment does not come with tracking (Economy Air and below), we will unfortunately not be able to provide any assistance.

Bella Scoop provides different flexible payment options to make your shopping experience even better. See below link for more details on what's available.

Buy Now Pay Later at Bella Scoop

Yes, we do.

You can select the Afterpay option at the payment screen during checkout.

More info on Afterpay @ Bella Scoop here.

Yes, we have partnered with Klarna to bring you flexibility with your shopping experience.

More details can be found here.

Yes, we do.

You can select the Zip Pay option at the payment screen during checkout.

More info on Zip Pay @ Bella Scoop here.

Yes, we do.

You can select the Humm Pay option at the payment screen during checkout.

More info on Humm Pay @ Bella Scoop here.

Some of our customers experience issues using Afterpay from time to time. Unfortunately though, it is a problem with some browsers and how they connect to the Afterpay portal.

Below are some of the things Afterpay suggest you can try:

- If using your mobile number as a primary contact on your order, try using your email instead.

- Try completing the purchase from another phone/tablet.

- Try completing your purchase from a desktop/laptop.

- If using the Safari browser, try another one instead; Chrome, Internet Explorer etc.

Discounts are entered in cart or during the Secure Checkout process. 

Please verify that your discount code is still valid by referring to the expiry date. 

Some codes may not work during a sitewide sale event as prices are reduced already.

We have also heard of some customers having issues with code validation in cart. If are having these problems, you can try entering your code at the final payment screen instead.

If you're still encountering a problem, please contact our customer support team.

Yes, you can use multiple gift cards on the same order.

Unfortunately, there is no way to check your balance online at this stage.

Yes. All of our products are sourced from the manufacturers directly.

When buying from our store, you can be certain that all products are 100% authentic.

We are official stockists of all the brands we carry in our store.

Yes! Please enter your email at the product page in the "notify me" box.

Please go to the cart page and and a popup will appear with your available gift(s).

Also, please ensure you pick your gift(s) prior to checkout to avoid disappointment.

If you complete your purchase and haven't selected your free gift(s), please email us as soon as you can and let us know which gift(s) you would like to add.

Yes, we do accept returns.

Please refer to our Return and Refund Policy for additional details.

Unfortunately, we are unable to change or cancel orders once they have been placed. If you would like to return an item that you have ordered, please refer to our return policy.

YES! Absolutely. We list only the products we personally use and can always help you with application and general advice and tips. We can also recommend products suitable for your skin-type.

You can get in touch with us by visiting our contact-us page and selecting what method best suits you.

Yes, we have gift cards available for purchase.

You can get them here

Gift cards are automatically emailed to you once you complete your purchase.